Chapter 12 discusses how we design to please our bosses; a.k.a. "Help! My boss wants me to ___." If there's one thing you learn by working on a lot of different Web sites, it's that almost any design idea—no matter how appallingly bad—can be made usable in the right circumstances, with enough effort. And almost any good design idea can be made unusable, by messing up the details of the implementation. Your boss probably doesn't have bad intentions, and trying to understand that good intention is often the best way to figure out how to make your case for a different approach.
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